Have always loved to JW for a spa day but this last visit was disappointing. People in spa were VERY nice, but my masseuse Brian was acting like he was going through the motions. Was massaging me with one hand or over sheet..weird. Steam and indoor pools nice, but outside spa pool, ugh! Trash, cups and towels everywhere and No place to sit down. Pool jets were all broken, so couldn't enjoy that. Whole place was looking kind of shop worn. I mentioned pool jets not working to front desk and they gave me a day pass to come back, which was very nice. Over all though, thinking of going back to Red Rock as their facilities are nicer.