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  • Still coming in for oil changes and the vehicle report card that they provide at the end of service. This last visit after my oil change was done and I was called to pay for it, I went outside to get my vehicle and it wasn't there. The tech let me know it was getting washed and would come get me when it was done and to wait inside. Now, up until this point the wait was what I expected for an oil change. I went inside to wait to be called again. About 45 minutes later I go outside to see what is taking so long, because it's not like they do any kind of fabulous wash that should take more than about 15 minutes. I mean they don't even vacuum the inside! Outside I find my car lined up with a bunch of other cars. I ask the tech how long it's been there and why no one came to get me. Of course no answer for this. He played dumb. So needless to say not happy with their customer service, the wait, response or even the car wash for that matter.
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