I was referred to Penny by my sister who lives in the area and has had quit a few different services done by her in the past. I had done extensive research on permanent makeup in the area I lived in. After months of researching I could not find anyone I felt comfortable going to so I traveled from Kingman, Az to Scottsdale, Az to have Penny do them. Penny makes sure you are very comfortable & 100% happy with the results. She emailed me a few times to follow up with me to see how my eyebrows were doing. I emailed her as well with questions and she got back to me very quickly. My eyebrows are perfect and I love not having to pencil them in everyday. I highly recommend Penny. She is amazing, a true artist at her craft.