Horrible reality company! I called set up an appointment to see a property and was told i would get a call back for a time confirmation. I never received a call back so decided to call back and confirm myself. Once I had a set time they moved my time up and was told that was the only time available. I drove an hour across town to the area where security would then not let us in which then called the agent who had left within a few minutes passed the appointment time. The office did not seem to care one bit and was very unprofessional and rude. DO NOT USE NEW ERA! HORRIBLE COMPANY!!