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| - I am giving a mixed review for Khao San Road... I personally believe their 'stardom' needs to be kicked down a few notches so that they are forced to learn some customer service skills.
First, they don't take reservations. Clearly they are busy. And not busy in a normal busy kind of restaurant way, busy in a "you might have to wait in line for 2 hours outside in the freezing cold because we don't take reservations" kind of way. Would it be so hard? Hey, it's not my place, but this is the one thing which will prevent me from ever going back.
I was meeting friends at Khao, and as usual, I'm the first to arrive, so I get in line. Realizing that there's "a list", I figure, this will be no problem, we'll get on the list and go grab a drink, come back and have dinner. Well, nope! The hostess with the mostest attitude has decided that she doesn't have time for the list anymore (I think that she was extremely overwhelmed). YOU MUST WAIT IN LINE. Period. She even stopped acknowledging people in line, or trying to give anyone hope or estimates of what time we might be expecting to get a table. After about 40 minutes, my friends finally decide to join me. In total, I waited nearly an hour and forty minutes to get my dinner. I was hangry beyond anyone's imagination.
The only reason I'm giving them 2 stars, and not 1, is because the food... oh, the food. It was unbelievably delicious. Each dish was complex with multiple flavours being tossed in your mouth with each spoonful, leaving your brain happy, confused and longing for more. The food was good. The wait for the food was not.
LESSON: Order takeout.
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