The service at times is deplorable and some of the security personnel are unnecessarily aggressive. I have been going to fly for years, and always had a great Time. Unfortunately, there have been times when I have waited to purchase a drink for about 20 minutes. Other times, I found that some of the bar tenders in the glass room were rude. I will most likely still go to fly, but not as frequently, and I will definitely not purchase any drinks. My last visit was very disappointing, and made it apparent to me that customer service is not one of their top priorities.