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| - I love the line from Jerry Maguire, "Help me help you!" It's strange how often this line fits the situation, as you would think someone who could use some help would happily accept, but they too often don't. I think that's what's happening at Bisbee Breakfast Club in Mesa. The answers to what they need to do differently seem to be recurring in the other reviews over and over, but they aren't changing anything. I've been there twice now and the results have been the same. Slow service, tables not getting bussed, not refilling coffees without having to be asked, and food that is generally okay but could be better with a little attention to detail. My wife and I have been to the original in Bisbee twice and it was so good both times that it was one of the highlights of our trip, so we were totally psyched when we saw this one opening up right next to one of our favorite places (Cornish Pasty.) We tried it shortly after it opened and it was meh. I figured they just needed some time to get their sea legs and it would be awesome. We went back this weekend and it was the same as the last time. I'm just sticking with a few key points that I hope they notice so we can make some positive moves here: 1. Buss the tables asap. Dirty tables look terrible and they take up space that could be holding more customers. 2. Fill empty coffee mugs. This one is a big deal. Every other breakfast place that is competing for the same business is doing this. 3. When people ask for the bill, bring it as quickly as possible and then after dropping it off, be ready to process their payment soon thereafter. The last impression is the most important one and if you make someone sit there for 10+ minutes after they have put their card out for payment and they're just sitting staring at their empty coffee that they wish was full... I think you get the point. 4. If people are waiting at the door and you can't seat them right away, acknowledge them and let them know you will be getting to them as soon as possible. No explanation needed on that one.
I'm not trying to complain or lecture here. I usually won't give a bad review. If I don't like a place I just don't go back, but I genuinely want this place to do well and I hope they start paying attention to the details that add up to a successful breakfast joint. The way it is now, I wish I could give 2.5 stars because it is better than 2, but not quite A-Ok. They for sure have the potential as there are some nice menu items and the overall vibe of the place is good.
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