I have been a regular customer here for almost 3 years. I booked my 4th message in for august but forgot to cancel it. I called back later the day to say sorry for the no show, carol the lady whom I spoke to said she paid the the lady who was supposed to come that day. Then she said out of good will, she will give me back the massage and i can book it later. She said she will put a note in my account. Now when I called she says she forgot and she said may be i can give you 45$ credit. I totally understand that it was my no show. BUT I TOTALLY HATE when you give your word and then change it later by saying I forgot. I hate this kind of customer service!!! I said I don't need your 45$ credit too have it!