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http://www.openvoc.eu/poi#funnyReviews
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  • CAUTION! We walked in here because of the excellent rating and had an awful, awful experience. If that's not enough for you read on... My 13 year old daughter had very long hair and asked Carol to cut between an inch and an inch and a half off the ends. When she was finished I hurried to get out of the store because of the aggressive up selling going on - apparently Carol had been offended by the "terrible chlorine smell" of my daughters hair (even though we had not been swimming in days) and the only way to fix it is with their clarifying shampoo. As soon as I got in the car my daughter began to cry she said something wasn't right Carol had cut into her bangs where she knew she should not have. Once we got home she put her hair in a ponytail and I distracted her until it was time to go to her karate class, at the class another mom & I were looking at the end of it and from across the room you could see long pieces on the side and an odd shorter straight inch or so in the middle. When we got home and she had taken a shower we took a look at what had been done - at that point I suggested we go back that's when we met Brittany who described the cut to another stylist as "a layer and other weirdness going on" The photo of the hair on the floor shows the additional length that had to be taken off to try to fix it. The other photos are AFTER it was "fixed" I held back on writing this review because I really felt Brittany did her best to turn the situation around I would like to think her cuts turn out better when they are hers from the start. At this point I filled out the survey and explained what had happened - after several back and forth calls I spoke with Donna the Senior district leader for Supercuts who basically offered an apology and that was all. Now this conversation was two days after the first cut and I had finally taken my daughter to a professional stylist for a third cut. I am floored that Donna felt I should have let a third stylist of theirs attempt to do what the first one should have. That was it, I was basically scolded "I wish you hadn't gone to someone else to fix it". A patronizing corporate apology with no intent to refund not so much as the original Charge. Do Not Go Here. It will cost you far more time and money in the long run.
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