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  • WOW!! I have NEVER received such excellent customer service!! After learning of my not so pleasant experience at his store, Jason the store owner contacted me right away. He was extremely pleasant and apologized. He offered to send me certificates for my next visit but then I got a phone call from him and he had left a basket on my porch filled with goodies and a lot of gift certificates. We live out in San Tan Valley so it's a good 45 minutes from his store. He drove all the way out here to personally deliver the basket. Unfortunately the sign fell off my door bell that it's out of order so I was not able to meet him in person. But I will be going back to this Chandler location for sure. He is an owner who takes customer service to a whole new level and truly appreciates each and everyone of his customers. He did tell me that this is his lively hood so he takes it very seriously. Wow, he definitely does! He has talked to all of his staff and I believe that day was just one of those off days, perhaps even on my part. Thank you Jason for really caring! I had to edit because I was so shocked by the owner's customer service that I forgot to mention how great the food is. The food is what got me hooked on Culvers to begin with. All the menu items I've tried have been really good but my favorite is the sour dough melt, it has grilled red onions in the burger patty. The root beer float is the best ever!! The custard is delicous and the mint flavor is perfect. A nice surprise is their lemon ice. The ice is shaved like fresh snow and the lemon flavor is perfect. My daughters love it with strawberry topping. A nice healthier alternative to the custard.
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