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| - I had made an appointment online with Best For Bridal, but when I phoned multiple times and could not reach them I was beginning to think they went out of business. When I was there I realized that they just let the phone ring while helping people in the store - handy if you are the one in the store but not so great if you are the one phoning. Going in there was intimidating, being told to pick out dresses in a sea of white, but eventually my helper finished with her former appointment and picked a few, one of which ended up being the one. The change room was crowded with all the dresses hanging there and it was awkward having a curtain for a door when there was a man sitting with another group just outside, but my helper was friendly and helpful. I thought I got a great deal on the dress, but waited until I went to see a seamstress before writing my review just in case - I'm glad I did. I had taken a quick look at the dress to make sure it was ok and the workers did not mention any problems except that it was a size big but could be taken in when it was fitted to me by the seamstress. When I went to the seamstress, taking in the larger size turned out to be more complicated than the other store had indicated. She also found other problems to fix that I had not noticed in the sea of white: there was a four inch rip below where the dress ties and a bunch of missing beads, that can be fixed for a price, and some pulls in the fabric that cannot be fixed at all, which I'm starting to worry about. My reasonably priced $600 dress will be approaching $1,000 when the seamstress is done with it, and it may still have issues. I understand it is caveat emptor and I should have looked more closely at the dress, but it is hard to see problems in that volume of fabric, and the store employees gave no indication that there was any damage to the dress, which should have been visible to their expert eyes and should have been obvious to the person tying my dress up at least. Had I known they were selling me damaged merchandise I would have requested they show me something similar that would be made new and presumably perfect, I was not looking to save money like that and never indicated that price was a factor. So while I was initially going to give four stars for friendly service and good prices, for sleazily pawning off their damaged goods for $600 they drop to two stars. Try to find an honest dress shop instead and avoid buying lemons from Best For Bride!
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