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| - Wow! There truly are not enough words to describe the experience my friend and I had last night at this McFate's. I've heard so many great things about it. We've both been to the location on Shea and loved it. Since we were closer to this one after going to a play, we decided to stop in and get the churro pretzel. My friend also wanted to get a growler. We walked in at about 8:50 pm.
We were seated immediately, but that's where the good ends. The server we had could not have been more incompetent if she tried and I think was in part due to the management (whom we never met despite all of the problems). First she came over, asked for drink orders, got my friend's and forgot to get mine. This was never gotten, by the way. Then, we told her we wanted the churro pretzel to which she asked if we wanted one or two and she walked away to place the order.
After a good amount of time waiting a guy walks to the table with regular salted pretzels. We informed him that this was not what we ordered and explained expressly what we did ask for. He proceeds to tell us that that is not on their menu at this location, only at the Shea location. We were perplexed why we had been waiting about 15 minutes for something they don't carry. He gave is other options, but that was one of the reasons we went there, so no thank you. Then my friend was pondering her growler and waiting for our server to return, our server appears with a plate of pretzels. Our hope is that they were the same one as before, we actually questioned this. The kicker was when we said we wanted the churro pretzel her response was "Yeah, I heard you say that before, but I didn't know what that meant." So, instead of asking us, the manager, a coworker, you just place any old order and assume we'll take it?
At this point, my friend and I are set to go to the other McFate's, but she needs to order her growler. So, she orders her large growler and asks for the check. We wait another 15 minutes in which time a small growler is placed on the table by another server. When she returns with the bill she goes "Wait, didn't you order the large?", walks away and comes back to say "I must have put it in wrong, I'll get the right one." She came back briefly to inform us that the manager was only going to charge my friend for the small. No, acknowledgement, no apology, no manager even coming to the table after all of these errors? But they didn't stop there.
After 20 more minutes of waiting, I caught a server walking by our table's attention and told her we were waiting on the growler. She immediately walked away and brought it back. A good manager would have offered a better visit next time come and talked to us, no he stayed hidden. I should mention that we never had our server come back to our table and she never once apologized for all of issues. My money is not owed to anyone and if this is the service we get by a lame manager and incompetent servers, we will either keep our money to the Shea location or another establishment all together. It should be mentioned that this whole process took so long that it was well after 10 by the time we got to the Shea location and neither of us wanted the pretzel anymore. It would take a lot to make up for this terrible first visit.
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