I just moved to Toronto, so I needed to find a new dentist. This one was recommended to me because it is so close to my office. I had an appointment for after work, but they called to see if I could re-schedule for an earlier time. I was okay with it, and they thanked me profusely for co-operating. The front desk clerk was very friendly and made the paperwork very clear and painless. The hygienist was out right away, so I didn't have to wait. She was very good, she communicated well about my teeth and my concerns, and the cleaning was quick and painless. I was really happy with my experience.