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  • Worst experience I have ever had in my life. I am an older, single female moving from out of state to be with family. These gentlemen came to my home packed up items that I didn't even ask them to pack up took everything to my new home and threw everything on top of each other inside my garage. I had to call family members over to help me get to my items, I couldn't even access my dog or cat food that I had just purchased which I asked them to set aside. Everything was so piled on top of each other boxes that were 6 ft tall were three feet tall. Upon inspection of that box, I realized it contained a family heirloom which was glass and of course was now broken. I spoke with the office manager and owner several times over a three week period. I was told to take pictures and send... I did so. I was told someone would come out to see the terrible job done, and no one ever showed up. Before realizing that terrible job they did, I not only bought them lunch but also tipped them $100. After my terrible experience I contacted their customer service to inform them. I was first offered $50, the second time offer just $25 BY THE OWNER which was insulting. The final straw was the owner telling me that he would just refund me the 100 tip that I gave to the movers. This was the worst experience I have ever had I would not recommend it to my worst enemy. The owner was down right insulting. Everytime we spoke he talked down to me and spoke over me. I felt like he just called to fight. This should have been resolved after a phone call, maybe two. Our time wasting correspondence lasted more than three weeks and NOTHING was resolved. Bad business.
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