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  • Don't shop at any Sears, even online, if you're buying appliances or anything that might need installation or service. In a few short years, the CEO and board have turned a corporation that was a flagship of American retailing into a company that cannot be trusted. Their internal corporate communication is so poor that I got five different answers in one day as to whether an item that had been scheduled for installation would installed and at what period of day. It was not installed as requested because the company to which installation was outsourced (Sears used to do all their own installations) never received any kind of work order and wasn't capabable of installing the equipment as needed. The company refused to honor their product or installation guarantee or even to remove equipment that their poor installation had rendered unusable. After paying over $700 total for an $400 piece of equipment because I wanted it installed correctly, I had to pay $200 to have it hauled away. It was not used once. The CEO and board should go to hell for what they've done to this once excellent corporation for the sake of short-term products. I refuse to buy anything there, even a bottle of water, because of the poor treatment and FALSE satisfaction guarantees. I've heard similar comments from other consumers. Go to hell, Sears.
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