The girl behind the snack counter was polite. I asked if I could bring hot chocolate in from Panera. She said she didn't care and her manager didn't care. I got the hot chocolate and when I went to give my ticket to the manager, he was extremely smug and rude. He looked like he was excited to tell me I couldn't bring the drink in. I didn't care. I sat in the little snack area and drank it. Just the smugness in his tone and attitude was a turn off. He had no interpersonal skills what so ever and was rude.