I visited this Cox location today to drop off my cable box because my service was changing. When I walked in I signed a tablet to let them know I was there. Their were two or three customers that were being helped yet no one even acknowledged that I was waiting or even said hello. When an associate finally called my name he was extremely rude. His name was Eric. All I was doing was dropping off the cable box so I didn't understand why he was being so rude to me. I don't know if they get paid on commission or what but the customer service skills definitely need help. I also let him know I needed the link for Cox for my smart TV and he said he had no idea what I was talking about and then I would need to go call customer service for Cox. He didn't even ask anyone. He just referred me to call customer service. I will never go back to that location again.