I keep getting behind on my Yelp reviews and blogging so I have been toying with the idea of having a computer at home for quite some time. Recently I have been looking at the Best Buy ads and this weekend I finally decided to pull the trigger. I almost got there on Saturday but ran out of time and found on Sunday the same laptop I intended to get was on a 2 day sale that included a free 3 in 1 printer. Best Buy has in the past not always honored an internet sale price at their stores. I could have ordered it online for in store pick up but I wanted to pay cash and I haven't figured out how to do that over the internet. So I called the toll free number and the woman I talked with didn't know if I could reserve one on line or not so she gave me the store phone number. Talked with Terence and he started by saying my sku was too long but he typed it in anyway and found it should ring up properly. He then spent about 10 minutes finding the computer and printer and leaving them for me at customer service. When I arrived I picked up some other items to go with them and a sales rep answered several of my questions and then I picked up my computer at customer service and payed for all it it right there so I didn't have to go through checkout also.
Actually a rather pleasant experience. Over the years I have been in several Best Buys, this one the most. Sometimes the service is lacking and sometimes like this time it is great. They did try to up sell me on a few things but not nearly with as much pressure as they used to. As the sales guy on the floor went over what this computer does compared to my office computers that are 7 or 8 years old he explained about writable DVDs but forgot to suggest I get some and I didn't catch it either so I will pick some up some where.