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| - The work here is nothing short of excellent. He does a great job. That's not in question. So why 3 stars?
My issue is with pick up. I dropped boots off on Tuesday - new soles, insole reattached, make them watertight with some glue and a full polish ($75 btw, cash only). He tells me to come and pick them up Friday. Having had issues with my shoes not being ready on time with him before, I leave it until Monday morning, around 10.
They're not done. They're not close to done. Ok, I'll come back this afternoon. Arrive around 5. They're still not done. Come back in 10 minutes! He says. Ok.
Pick up the boots, they look great, but with a small, tired person in tow, I didn't check every point. Get them home and the insoles haven't been fixed. Great. Take them back and he seems surprised that I want them fixed the same day. I gave him a specific time, and happily they were done. Finally. Scheduled pick up for Friday morning, they're finished the following Tuesday afternoon.
Don't get me wrong, they look fantastic; he does great work. Eventually.
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