I've had and been here many a time before I left Cleveland. It's not always bc of the food either. Service is good and we were regulars enough that they let us call in orders before the kitchen closed. Some people made view the staff as unfriendly but it is quite the opposite instead of just the fake niceness with a smile, some of them will joke around which may not be for everyone I guess.
Burgers don't come with fries. However if you order them they are massive (like 2 people easy to split). Speaking of which I usually stick with burgers and burger of the month to try. If that doesn't sound appetizing at that time go with the firecracker. It is by far the next best thing if not the best.
I even ordered a chili flight once, and I should have asked them which were which as some were great others average.
Their wings here are different too. They are dry (as in not a rub as in cooked just as a wing) and then you dip them into a sauce of your choosing.
Speaking of which ask them for I believe it is called Frank's or Dave's sauce. I can't remember the name as been a few months. One of the guys makes it there they will know what you are talking about. It isn't on the menu but goes amazing with the fries.