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  • I went to chilis a few days ago, I got sirloin medium rare, it came out medium well, so I told the server and she said yeah it looks more medium and she said let me get you another, I said ok but I'm in bit of hurry, which I also mentioned at the beginning of the meal so she was aware. Steak came out she said go ahead and make sure it's ok. I started cutting and I couldn't cut into it, server said nothing, so I turned the steak and was able to see it was cooked right, then she left, and we never saw her again till very end when we were paying and I had to flag her down. I let her know that more then half the steak was fat and I couldn't eat it and that your manager and kitchen staff should know that this shouldn't be sent out to paying guest. She just said I'll let them know and left. Now I have no problem paying and I did cause what I did eat of the steak was good, but no manager came by and the server after I sent the first steak back never came by to see how everything was. It just shows me a lack of care, and it made feel like I was being annoying, when I was just trying to get what I payed for. I've been a server for years I know how tough being a server can be, but when a guest made a complaint I did my best to make it better and show them that I cared about their experience, and I didn't feel that at all that night.
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