I can't believe the incompetence of this place! My doctor just recently moved over to this office from another. I was just recently diagnosed with a blood clot in my leg and lung and have been dealing with a lot of back and forth and complications. Anytime I call I have to wait 10-20 minutes on hold to even talk to a person. Then when I finally do talk to someone they are completely rude from the beginning. I begin to tell them why I'm calling and they cut me off with their bad attitude and, "birthdate?" Then they look up the latest information on my situation and one lady told me, "I don't even know what this message means. I'll have the doctor call you." After not receiving a call back yet AGAIN I call back and talk to someone who does apparently know what it means but doesn't follow through with even one thing she said she would do. They tried to send my prescription to a pharmacy when it's not something a pharmacy can fill. It needed to be sent to a clinic for something to be fitted for me. That's just one example of many that proves their incompetence. It's one thing after another with this place. My doctor used to be thorough and always got back to me especially on urgent things like what I'm experiencing now but that has all changed. I don't know if he's not getting the messages or if he's now overloaded with patients or something but even his care has plummeted a great deal. I hate to change doctors after I've been with him for at least the past 15 years and especially while going through all this blood clot stuff but I really can't put my trust and any more time into him or his office. I waited 40 minutes after my appointment when I last saw him then asked the receptionist how much longer I should expect. I looked down at the check-in list of patients after me who were there to see the same doctor and there were 3 people after me to see him and none of them were in the waiting room anymore. There was only one other patient other than myself left in the waiting room. They had totally forgotten about me! It's upsetting and completely frustrating.