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| - This is for the women's shoes department:
I can get pretty snotty with customer service sometimes since I worked both as a server and in customer service for many years. Believe me, I understand what it means to hate your job, but when you work for a store like Nordstroms I'd assume you put on a happy face anyways and suck it up. Coming from Chicago, I've never had an unpleasant experience at a Nordstroms. When you are paying 2x as much for many of the same items you can get elsewhere, I figure you're mostly paying for the customer service and atmosphere. I generally only go to Nordstroms for items I can't easily get at other stores.
I walked into this one for the first time the day after Christmas. Granted, it was a couple of hours before close and I'm sure all the employees had had enough of holiday shoppers. I went in specifically looking to try on some Toms, and was planning on buying them. Granted this was not a huge purchase, but I'm still a customer in your store spending my money when I could just as easily have shopped online. After ignoring me for 10 minutes and having to stand next to who I assumed was an employee holding a shoe in my hands, the late 20 somethings girl with dark hair and an "I'm too good to work here" attitude asked me if I needed something. I asked her to check if she had a size 11, and she did a double take and looked appalled and said "What? 11? Ummmm, let me check." Yes, I know I have large feet and already have a hard enough time finding shoes as it is, but this is the first person in the 15 years I've been dealing with this problem to look disgusted when I ask for a shoe. After wandering around and talking to other customers for a while, she finally returns with a box in her hand. "Did you know that for every pair of shoes they sell, they like give a pair to a poor kid somewhere?" What?? Is that your sales pitch? Of course she had a "holier than thou" attitude when she said it. And then to top it off when I bent over to try on the shoe she literally tossed the box on the ground and the other shoe towards my head and walked away. I was absolutely fuming at this point, and about lost it at her. I understand being unattentive because you are over working in retail over the holidays, but throwing merchandise at a customer's head is inexcusable. Then she walked away, and spent a while with an older woman looking at a pair of $200 boots. Eventually she walked to the counter and got on the phone, never even glancing in my direction. I was able to get on the Toms website on my phone and purchase the shoes online before putting the shoes back in the box and leaving. It wasn't until I walked by her that she asked if I was doing OK. I probably could have walked out of the store with the shoes on my feet and she wouldn't have noticed. They may have only missed out on a $50 shoe purchase that night, but they have lost a customer for life. I will take the hike to Scottsdale in the future.
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