I think the associates get commission, which leads to poor customer service. I called to see if there was availability for an oil change, the associate said to come right down and ask for him directly they could take me right in. I was there in 3 minutes, I verified they still had openings and was assured they did. I asked how long and he said an oil change takes 60-90 minutes (sheesh!) he explained how they go above and beyond for their oil change and sold me the expensive oil change $58. I waited for 30 min and my son got board so we began walking around. We walked toward the lot and saw that they had not even taken my truck back! We left. Sorry don't tell me you have availability when you don't. I truly felt the associate was on commission and trying to get my business he printed out my quote and said being this wth you when you come back. Should have gone with the Yelp reviews, I know better.