The couple that own this place are truly good people, Aileen and Su. They care about their clients and respond quickly to concerns. My husband and I have been coming to this place for years and have never had a bad experience. We have had new people work on us when we walked in without an appointment, but the owners always made sure the job was done right. You should make an appointment if going in on the weekend or have a busy schedule. Our second choice place when they are busy and we haven't planned is very nice, but doesn't have the same level of care, pink isn't always posh.