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  • We did not have a great experience at your lodge. We got there at 2pm after a long 6 hour drive and our room was not ready until 4pm. My husband was exhausted and was not able to rest. We finally got in and we went in to town for dinner and look around. When we got back in our room, the toilet was not flushing properly. The maintenance man was there for about an hour and a half and was unable to fix the problem. He said there was a cell phones in the toilet and was unable to fix the problem. He said there were no rooms available so we stayed the night with a restroom that was not working properly. The next morning I went down stairs to ask the front desk if we could have another room. She said she would call us when one was available. We went out and about all day and I didn't enjoy my day because I was waiting for that phone call. I never got a call. I went to the front desk at about 6pm or 7pm to ask if we if we could have another room snd we finally got another room. They gave us a smaller room. I was not happy with that. I wax expecting a similar room or better. We finally got settled in and went down stairs for a snack. But the lady at Dollies was rude. We placed our order and her response was " you need to wait 30 minutes for me to heat up your food in the microwave... do you really want that?" Simply rude. We went next door to try the pickled chips and she said she didn't have ranch. So we gave up. We went upstairs to get ready to shower and our shower was not draining. So we called for the maintenance man again. He was in our room for about an hour and he finally fixed the problem. We went to sleep late because we are a family of 4 and it took a long time for use to shower after he took a long time to fix the shower. All in all we did not have a good experience. My kids will not have good memories about the lodge and I didn't get to enjoy my family because I was worried about what else could go wrong. I will never go to your hotel again.
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