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  • There we were, my fiance and I, shopping for a remote start for her vehicle. We were definitely looking to purchase and eventually have Best Buy install it based on their schedule. We were directed into the area where vehicle stereos, GPS, and Radar Detectors were. The was no sales associate anywhere to be found. I spotted a Blue Shirt walking briskly like Pac-Man in and out of the aisles. My fiance gave chase and finally hunted him down. She asked for assistance and he quickly got on his CIA approved ear bud and called someone to assist us. Ok, cool, we got someone on the way. Still waiting for another 10 minutes, I sought out the small kid again in the Blue Shirt, and not knowing I was with my fiance, he seemed eager to help me. I told him what I needed, and he then realized I was with her and knew that I was just getting fed up. So, again, he called for someone on his ear bud, not sure why he just could not help us. So, instead, a kid from the camera section comes over who barely knew anything about the remote start, let alone anything in the automotive area. We had many questions to ask, and at first he seemed to take them on decently, but then it was getting out of his realm. He called for an installer, and slowly slipped away, as someone was chatting in his ear bud about a camera question. This whole process was approximately 35 minutes now. I think we waited another 2 mintues and walked out of the store. That is the first time I have walked out of a Best Buy disappointed!! I really don't know if I would go back there. I know I wont for anything auto related. The sad thing is, we called Auto Sound in Willoughby, and were given all the answers to the questions we had over the phone, and bought and installed the remote start that same day!!!! Best Buy had us waiting a week! All in all, I think the Automotive area of Best Buy is lacking and I don't think their associates in the store know too much about that stuff.... It is the installers who can really help but they are busy in the garage. They need to get a rep who know what they are doing, but in my case, they are too late... I will never go back there for that again.
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