I've been shopping here for many years and this is a serious downgrade. It could be me but the last few times I've been here, the items I'm used to buying they no longer carry. Plus, prices seem more expensive.
The most disappointing part is their customer service. It used to be when I couldn't find an item and would ask for help, someone would go out of their way to help me and make sure I found what I was looking for.
The last few times, I first encountered employees who looked unhappy and harassed when I asked for help. This last time, the young man that helped me looked surly. Like he didn't like me and I'm his costumer! He showed me a gas stove to be used for hot pot, it was the last one and the case was broken. He glossed over this fact hoping I wouldn't notice. When I pointed out to him the case was broken, he very unkindly told me that may be the case but nothing is wrong with the gas stove itself.
*Sigh* I'll probably still shop here as there are not very many options for Asian grocery stores here in Phoenix but I won't be walking in and out of there with a smile like I used to!