I thought about dropping another star due to the unprofessional contact by one of the owners.
But I can't blame both owners due to the unprofessional conduct of one.
I find it disturbing that a business would EXPECT only positive yelp ratings, instead of ratings that ACCURATELY reflected a consumer experience with them.
I had a few message exchanges with Randall and his take was that I should have contacted them about my issues with their services prior to yelping negatively.
I can appreciate that stance. No one wants bad reviews. Every business wants to have repeat customers.
However, the fact remains that I had negative experiences at Fit Alterations and did not lie or exaggerate about them on yelp.
I'm doubtful that any constructive change or process improvement will take place based on the communication exchanges I had with one of the owners.
From the owner's point of view, it was my fault for my bad experience at their shop because I didn't take my issues to them before yelping.
From my perspective, when someone mangles my clothing, my consumer trust and confidence in them disappears.
As I told the owner, if I had been contacted about why I had negative experiences or what could have been done to improve my experiences, this update would have reflected that.
As is, I just received defensive messages that didn't address any of the main issues I brought up, quality and slow turn-around.
On second thought, I will drop a star rating. Someone so unprofessional and quick tempered shouldn't be in charge of a businesses yelp replies.