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  • Shopping at a big box electronic store can often be frustrating. You get a bunch of kids helping you who for the most part have no idea what they are talking about or doing, a general amount of confusion trying to find what you need, and little service if you have an issue. In my experience, Best Buy, Fry's, Circuit City, Ultimate, etc. have all been the same. This store has proven to be an exception. I went in to buy a Mac Mini a few weeks ago, and I had an issue with the open box computer they sent me... wouldn't turn on. When I went to return it, they didn't have any other open box deals, so I was forced to buy a new one. The manager, a little asian guy, marked a new one down to the open box price for me. This was totally unexpected, and definitely the right thing to do. More recently, I went TV shopping, and I had so many questions I wasn't even sure what to ask. I talked to Hilberto, and a couple of other salesman. They spent over an hour answering my questions and educating me on televisions. In past experiences, salesmen would have become bored and quit trying to help me. All in all, nobody here really went above and beyond... they just did what one SHOULD do in a customer service field. So many places are employing people who are just there to collect a paycheck. This location has a good crew who never said "no" or "I don't know" but rather said "let me find out" or "I'm not sure, but my colleague might know." So I guess four stars for doing their jobs is a bit generous, but it really is very unexpected in this day and age. Oh, the missing star is because of the douchenozzle manager. The large black guy who runs the store is obnoxious. I have watched him time and time again question employees who are going above and beyond to help me. He questioned the little asian guy who was discounting my computer to make me happy, and he questioned the computer guy who brought over a laptop to plug into a tv so I could see what it looked like on netflix. This guy needs to understand something... he works in customer service, when a customer has a question or a request and it's doable, it needs to be done. The employees here have done a great job to make this Best Buy my first choice for electronics shopping. Unfortunately, if the manager were helping me, he would have ran me off long ago.
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