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| - I had a horrible experience with the Banfield Pet Hospital.
I took my kitten in last week because he looked like he had a feline upper respiratory infection. He had a runny nose, eye discharge, and kept sneezing. I had just adopted my kitten the day before and since he had been a stray cat, he was very terrified by all of the commotion that was happening in the Petsmart. Despite clearly seeing the terror in my kitten's eyes, the receptionist took her time to do other things before helping the three people that were waiting in line. She began to help another worker with a financial question and then took two phone calls! This is all while there were real people were in line trying to pick up or get their animals checked in. I arrived to my 3pm appointment on time, but had to wait over 30 minutes to actually be seen. While I was waiting, workers came running out and frantically asked me if I had seen a small dog. Apparently, they had let someone's dog loose into the Petsmart and were running from aisle to aisle looking for the dog. Definitely not a very professional first impression.
Finally, I was called into an office. The vet, Dr. March came in and looked at my cat for five minutes and said, "I will prescribe him antibiotics, come back in for a second appointment and we will see his progress." She did not really even look at him other than his face! She spent the other two minutes that she was in the room with me telling me to buy their Early Care Plus Plan. She had come in with another visiting doctor from Gilbert who proceeded to take my cat and bring him in the back for no reason or permission from me. They both kept cooing how cute my kitten was and most likely went to show other workers in the back. My kitten was obviously very frightened and the doctor just took him to the back where I could hear dogs barking and a lot of loud noises. The veterinary assistant apologized and said herself she was not sure why they had taken the kitten. The vet did not come back after that and it was the veterinary assistant who had to go back, retrieve my cat, and bring back the antibiotics. She did not explain how to use it at all, but spent the whole time trying to sell me their Early Care Plus Plan. I had to ask how to administer the antibiotics, how much to give him, whether I feed it to him after meals, etc. THIS IS NOT INFORMATION THAT I SHOULD HAVE TO PROD FOR. The veterinary assistant kept saying "just read the directions on the box." I understand that Banfield is in the business of trying to make money, but it is UNACCEPTABLE that an exam that costs nearly $50 is only 5 minutes long and that instructions for the medicine that is prescribed is not properly conveyed to the owner.
I went home and read the directions on the box which told me in large white letters to add 14ml of water to the bottle. I followed these instructions because that's what the veterinary assistant told me to do. JUST READ THE DIRECTIONS ON THE BOX. To my dismay, I had been giving my kitten the recommended dosage for 6 days, but saw that my kitten's symptoms were not improving much. I called in to ask about the antibiotics. The receptionist told me that the water actually shouldn't have been added because they had already done so and that the vet would call me back. When Dr. March called me back she was very unhelpful and kept saying, "I was not in the room when the medicine was given so I can't control what was said to you" and "She should have told you to read the label, not the box." HOW ABOUT YOU TAKE ACCOUNTABILITY FOR THE FACT THAT YOU DID NOT CARE ENOUGH TO COME INTO THE ROOM YOURSELF AND TELL ME THAT YOU HAD ALREADY ADDED THE WATER AND TO DISREGARD THE INSTRUCTIONS ON THE BOX. All Dr. March had to say was that she was going to prescribe him more antibiotics during his second check up anyways, and that she would just revisit how my kitten was doing then.
Banfield was very unhelpful and although they were grossly negligent, they refused to apologize or take blame. I was very unhappy with my interactions with Dr. March and her colleagues and definitely will not my taking my kitten there for his second check up.
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