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| - Things I like: They're relatively conveniently located.
Things I can live with: The cramped waiting area for the cars. The numerous upsell attempts. The fact that it's really busy on the weekends.
Things I don't like: The inconsistent quality. The focus on increased sales and number of vehicles rather than on customer satisfaction.
After washing my wife's car on Saturday, I came in on Sunday to wash mine . I got the "basic" which is an interior and exterior wash. I typically don't like to inspect the finished car with the employee waiting on me to point out flaws as if they're my subordinate. I just tip them, thank them, hop in my car and leave.
I'm writing this on Monday (the day after the wash) because the sunlight this morning revealed a whole lot of missed spots. Other than one swipe on top, the dash was completely untouched. There's dust on top of the dash, on the radio, on the steering wheel and turn signal levers, and the center console is still a mess. I took a quick look in the back and noticed that it wasn't vacuumed on the passenger side.
I went out of my way to go back and show them what was missed and I was dumbfounded at the response from the employee. I pointed out how much of the interior had been missed and one of the first things he says was something along the lines of "Have you ever thought about taking care of those seats? We can clean them up really nice." No apologizing for wasting my time. Nothing about rectifying the mistake quickly. Once I turned down the offer on the seats he instructed me to continue wait in line.
I was already missing work so I backed out and left. There's no way that I'd wait in line again, much less buy more services from a place that didn't see the value in doing it right the first time. Never mind, fixing their mistake with some sense of urgency. At this location I've had good experiences, mediocre experiences, and bad experiences. If you choose to come here you'll be taking your chances.
All of the photos were taken less than 24 hours AFTER the car wash.
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