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| - Maybe when they opened in 2009, they had better service but this place is pretty close to horrible. I am pretty easy going, and would come back to most places but this place is a one time thing.
Too many complains that are similar to others who have 1 or 2 stars. Read theirs, its very similar to my experience there. The 2 stars is purely for the decent quality of their meats and sides (except the macaroni salad which taste of pure mayo). No stars for layout/appearance/settings, no star for unfriendly and rude customer service. No stars for being cheapskates and posting signs asking for 25 cents for to go boxes, one refill each or they will charge u if they catch U. Use the water cups for soda and they will "catch you and charge U the full price", and oh also no Restrooms. Not even for customers. I wonder who they bribed at the City of Tempe to get away with this.
My own experience goes like this, stood at the counter after looking thru the menu at the side. Was the only one there except for another customer who is sitting and talking with the cashier. Cashier reluctantly comes over and take my order. Told me to pick 4 sides, half way thru scooping my mac salad, turns away and disappears to the back. Comes back and ignored me, went to the microwave and pulled out a plate of food. Grab chopsticks and a napkin and brought it out for the customer she was busy chatting with (probably a regular) Realized that I am still here (its hard to miss a 6-1 fella standing behind your damn counter) and came back to get me the rest of my sides.
What is wrong with that previous paragraph................Microwave. other than bad service which I have already expected, i guess they have meat and stuff ready grilled and just popped them with the sides all on a plate into the microwave.
The Kalbi ribs were decent, some sections had too much fat, use a better grade of meat to prevent this. chicken terriyaki is good. Meat Jun is disgusting. Sorry whoever had it, might have had the fresh ones, mine is stale cold and microwaved, I know it because anything with egg when left for too long will start to leech oil and turn a darkish yellow color. They have a lot of food, yes, but their formula for success is just that, lot of food, lot of mediocre, cafeteria, mess hall type of food. if you are hungry and need a lot of food and have no problems handling this, well, its all good, this is your place to come to. I would have loved this place when i was in college, but wait, I had mai island Grill back when I was in ASU and they made really good BBQ for about the same price. Don't be impressed by the sides because all Korean places in the valley give U these sides of 6-8 dishes with your lunch or dinner. Their sides are nothing special and same as any Korean place. if that is all someone need to beat them, then just make medicore food like they do, don't use a microwave or better yet just hide it from the front, give 5 sides with every order, charge the same price, give free refills, free to go shit and last but not least, service with a smile. Open your restaurant down the road from this place and yup, maybe even call yourself the Real Paradise Grill :)
I think some of the people I usually see with great reviews on Yelp had probably came here in 2009 when it first opened but now, its lost its sense of pride in terms of appearance and food. Its time for either an owner change or a restaurant change. Last but not least, Sun Devils, come on, you need to pick with you feet and walk away from places that gives you bad food and service, I did, you can too. get a george foreman grill, some korean bbq sauce, some beef short ribs, put them in a bag, pour in some bbq sauce and let it sit over night, next day just grill it. Thats it, all the kalbi u like to eat.
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