My rating is completely off of customer service...just okay. I called before heading over to see if they had what I needed. Luckily I did this because the address given is not their address anymore. I specifically asked for a cocktail waitress tray of 8X11 and whoever answered the phone said they had it. Drove there and they did not have it. The reason this is not a 1-2 star rating is because he atleast starting looking online to see if there was a place that could help me. Point is, I could have done that and I called ahead and asked. I'm sure this is a great Bar & Restaurant Supply store and I am in no way bad mouthing them.