| rev:text
| - Disappointed, and actually a little sad...
Perhaps it's the change in general manager (or maybe I'm subconsciously biased because the old GM shared name with a friend).
Haven't been to this location in a while, but it had always been solid (good food, great service, awesome beers). The good news is the beers are still awesome. Had the Winter Wheat - served with a slice of orange and a sprinkle of nutmeg. Mmmm...
Foodwise, the new, slimmer menu was a bit sad for me. No more salmon fish & chips and no more meatloaf. My two Rock Bottom favorites. Ordered Mac & Chicken and Mac+Chicken+Chorizo. A side of fries for my picky 2-year old and the badass ballpark pretzels to start. Now, admittedly, this is bar food and has always been on the salty side, but they've gone a step further. Now, I do like to binge on hugely salty food once in a while, so I won't say I didn't love it, but I can literally feel it now... Blood pressure meds, here I come...
The big bummer was the service. It started out with the hostesses. Friendly enough, but it was a bit off-putting to be asked twice if we needed a high-chair (and respond twice that no, just a booster would be great) and then end up with no booster. Walked back up to the front and asked again, no problem. OK, so far. So, then, we sit down... and we wait. No problem, must be busy... Friday night, holiday season at a big shopping spot... but wait, those are empty tables... 6 of 'em in our section the whole time (maybe shoulda taken that as a sign).
Anyway, after about 5 minutes, our server comes. She's friendly/pleasant. We order our drinks and the pretzels. Drinks come just fine. Another few minutes later, she returns to take our order. No problems, but 2 place settings. 3 people. Hostess doesn't notice. Waitress doesn't notice. Then, I see what appears to be a manager stealing settings from one table and putting on another... so, I follow suit and steal one myself. Problem solved.
About 60 seconds later, our lukewarm fries arrive. Whatever. Just for the kid. Appreciate the speed. That's followed a minute later by my wife's side salad. About 10 minutes later the pretzels show up, followed by our entries 45 seconds later. Nice timing. Then, the kid starts griping about no ketchup. Hmmm... that's odd... Fries, but no ketchup and no ask from the server. Whatever. So another couple minutes goes by, and we see our server flying by and flag her down. Ketchup for all.
During this time, I overhear the table behind me working through a problem with their bill (charged for 3 beers they never ordered or drank).
If this were a Denny's, I'd be more than pleased with the service. But, maybe I'm getting picky/cheap in my old age, but it feels like it's kinda shoddy for a $25/head meal.
Our waitress was pleasant and earnest, but clearly undertrained. The several tables left unbussed around us for the duration of our meal was also a clear indicator. The three hostesses on duty unable to effectively service a light crowd was another sign. This place clearly has systemic management issues.
Won't be coming back to this location (though I'll keep an eye on the GM sign in the window and try it again when it changes again). We'll drive the extra few miles to Shea/101 location next time we want Rock Bottom.
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