I wish I had read the reviews before even spending my time calling this store. I needed a replacement box for a scarf due to it being lost in my recent move to the area. They gave me a nonsensical reason for why they couldn't give me one. I've had to replace boxes and dust bags from other stores of this caliber and each one of them were more than happy to give me one to begin a personal relationship with me. They get it and in turn will receive my business. This Hermes store doesn't, so they can do without it.
Reading that they seem to have an issue with minority clients doesn't inspire me to want to shop here.