It's interesting to read through all the reviews and find myself mirroring a lot of the other comments.
Pros:
It's so adorable to look at, the decor is amazing and everything seems very clean.
They are relatively accommodating in terms of scheduling appointments.
They discard the files after one use.
Cons:
The quality on 2 of my 3 trips was so bad. I get better mani/pedis at my hole in the wall $30 place.
So expensive!
My techs were always complaining about something.
I have to admit, I haven't been here for about a year but I find myself wanting to go back when I visit AZ to give it ONE. MORE. CHANCE. One of my friends blogs about Phoenix spas and salons and she suggested I try Sundrops out. Aesthetically it cannot be beaten. I fell in love with it the second I stepped in. After that my love affair faded. The first nail tech I had on my first trip was amazing but I haven't seen him there since. I was a little taken aback when I had to pay such a high price in the end, but it was worth it and it was a nice infrequent treat I would allow myself. The next 2 times I went, however, I hated my techs and my french manicures looked like I had done them myself.
I want to like this place so badly and I think that is why I keep returning to try it over and over. I think, however, I may just have to give up and try somewhere else.