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  • Where to start? I've been using this vet for several years and never had an issue until last week. I took my Yorkie to get groomed and the groomer had an emergency. My dog stayed in a kennel for 4 hours before I was called to pick up my pet. When I arrived at the location, the office manager was in the other room on the phone. I waited but then she made a phone call, I'm guessing by the conversation it was with the Dr. Then the office phone rang, it was someone she had phoned to ask them to pick their pet up as well because of the groomers absence/leaving early. So she answers the phone tells the customer "you can bring her tomorrow & the groomer will be happy to groom your dog, yes thank you for understanding the girl I phoned before you (which was ME) was a bitch! So obviously I said "hello.... The bitch is out here waiting patiently for her dog" so then she says let me go, thank you She comes out and says I wasn't talking about you. Now mind you there were only TWO groom spots mine and the girl on the phone. So then I said wow can't believe you would say that to another client.... She said I wasn't talking about you. Goes to get my dog then tells me here's your dog don't come back. I said I will be back to talk to the doctor. She says you're a trouble maker... No compassion you have. I said what about compassion for my dog that sat in a kennel 4 hours instead of u calling me when she left at 9 now it's 1230. She says you're a F***** Bitch leave. So I did just that. I had an appointment this week November 7 for shots and I phone to check the time and she puts me on hold then says you're no longer welcome here. So I went there today November 3 and videoed as I went in, and she said the vet didn't want me there refused to let me get my dogs records as well as threatened to phone the police for harassment. I would NEVER EVER even if my life depended on it go or refer anyone to this vet office. It's sad because the vet himself, the groomer are actually polite people and good at what they do. But Dr needs to put his business first and get rid of the so called office manager
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