My friend and I waited ten minutes before their doors opened and once opened we were the first and only customers. We were immediately greeted by a sales lady and she attempted to help my friend who wanted to check on the status of a wallet she had pre-ordered with another sales rep (will refrain from using names) who happened to be on vacation. So my friend was sad that her wallet wasn't in yet but still wanted to leave with something so she decided to get a belt and asked to see such. We were led to the back of the store where a nice belt in Hermes orange box was presented. As for the buckles, we were only offered two (1 in chrome finish and 1 in brushed finish). My friend asked my advice and I was not impressed with either so I asked the lady if they had something more interested for instance if the H buckle came in half chrome, half brushed look. She says that they actually have several more with textured finishes BUT they were more expensive. Immediately my friend felt insulted. Maybe our casual blouse and jeans blew any chance of receiving high end service. Mind you, my friend who lives in a million plus dollar home, owns a $100k mercedes Sclass AMG, had previously purchased a 5figure handbag from this company, was carrying a several thousand dollar channel handbag, sporting carats of diamonds on finger and ears and yet was judged that maybe she couldn't afford a belt buckle that was priced $60 more? Lucky for this sales lady, my friend is a nice person and went ahead with the $800 belt which she paid for in cash. But she was nonetheless offended and took our business to another nearby boutique. Lesson be learned, don't judge a person no matter what. Per Juilia Roberts in the movie pretty woman, "Big mistake. Huge. Sorry gotta do more shopping."