Sharpening is typically excellent; among the best in the city. Rates for sharpening are reasonable, but the turnaround time could be improved (3-4 days). Pricing on new knives is a bit high, but everything is of exceptional quality. You won't find any budget knives sold here.
Customer service is hit and miss. Sometimes you get prompt attention from courteous staff, other times it feels like you're intruding on a hipster hangout. It's a tad pretentious.
But... the sharpening is excellent. And really, that's what matters most.