Let me start off by saying, that I am not a make-up person. In fact, I get intimidated by people who are super into make-up. However, I always feel comfortable at Mac.
I've had my make-up done here a couple of times for events. They let me watch as they applied the make-up and gave me tips along the way. This allowed me to tone done things like blush and eye shadow so that I was comfortable with the final product.
The one product that I absolutely love is the clear eyebrow gel to tame the brows. I have tried a couple of products and this one does not flake and dries clear so it looks natural!
One time I was there looking for some foundation to for the rare times that I do wear make-up, the girl who was helping me found a perfect match. Before I left, she made sure to do the other side of my face so that I could keep the look all day.