A sales manager has contacted me today.
Thats a plus in the right direction.
I will be posting the details once i speak to the sales manager on the phone.
I spoke to a manager who has apologized for Carlos's behavior and his poor judgement.
She also added that this is not the behavior that Holt wishes to portray to its customers . She also said that people of color are welcome to shop at any store with no prejudice since she is a person of color too. .
I hope this will not happen to anyone again.! Black or Spanish or Indian or white , well dressed or not. !!
They offered me an 100 dollars holt gift card which i picked promptly !
Better staff training and education will go a long way in preventing this behavior in the future.
Hope all other major high end stores are reading this review too.