| rev:text
| - Came here a couple weeks ago with friends. We were seated and got drinks. We got our appetizer promptly. Waited for another part of our party, and that was no problem. As soon as the others arrived, the server avoided our table, stopped swinging by for refills on drinks, and would beeline around our table to hit the ones across and behind us while the little tablet thing was flashing for service on ours.
When 3/4 of us had run out of drinks and had put in another order, she finally came by and told us that the tablet "didn't work" and wasn't putting in our drink requests (4 waters, a mixed drink, a tea, and a soda). We had told her that we had flagged her over twice (she walked right by us to chat up another table) and had asked a hostess/another server for assistance. She forgot half of the drinks, wasn't able to make a regular lemon- or limeade for us, and continued to avoid our table for check-ins throughout the meal, despite stopping by at other tables next to or across from ours.
When we had issues with our food (the salmon being charred to almost burnt), the wrong thing being brought out, no condiments for a plate (sour cream and A1 for steak and baked potato) we finally asked for a manager to come by. He was kind enough to have a new piece of salmon brought out and saw that not one but all four of us had empty glasses and had been asking for service and the waitress was chatting with people she seemed to know and was giving them personal info ("here's my cell #, you call me later!") which may have been why she wasn't stopping by our table at all. He may have spoke to her, because after she did actually stop by our table for more than 10 seconds to refill our drinks and explain some of the desserts. We got the chocolate cake and a sundae shooter, both of which were delicious and more than enough to share.
The customer service was really lacking. I don't know if the server was really off her game the day we went in and she really wanted to catch up with old friends, but she really neglected our table. We also had issues with how food was cooked, with a chicken breast and salmon both overcooked--the salmon burnt. The steaks were purposely asked for on the rare side, so that was a saving grace, but it is something to caution against for the skillet-type meal.
The manager on duty really saved this from being an all-out fiasco. The desserts were good, the steaks were good, the mozzarella sticks were good. I ordered chicken and shrimp with roast potatoes on a skillet. The potatoes were dry and hard, the chicken was overcooked and dry--it was bland. Refills were hard to come by, anything else on the grill has to be ordered underdone or will be charred. They had a good deal for the meal, but with the service and the subpar quality on some of the food, I would pass.
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