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  • Horrible, dishonest, and extremely misleading. These are just a few ways to describe this business. My name is Jake Boyer. I am the owner of Gilbert Poolman LLC. I have had two shady experiences with this business and will not allow myself to be a victim 3 times around. The first incident was when I took my personal Tundra into them to get a oil change done. On the way over my air conditioning was working just fine. But as I received my keys the mechanic tells me that my air conditioning is blowing out warm air. When I get into my vehicle I notice something definitely isn't right. So I take my truck immediately to Auto Zone where they hooked up their gauges and determined I had zero free on in my system. What?! This is just minutes after picking my truck up from Serious Fleet and Automotive. Of course I called them and notified them of my findings and how upset I was over it all. They agreed to recharge my system at no cost to me. So I agreed to give them another chance to redeem themselves. 6 months down the road I just took my same Toyota Tundra into have the front and back brakes serviced. Here is the thing just a week or two ago I went on a road trip that caused me to have to check all my fluids prior to traveling. One of which happened to be the radiator coolant levels. Everything was picture perfect like it always is. Now fast forward to the recent past. I took my truck into get an oil change and my brakes done. Within 48 hours of receiving my truck back from them I am driving in Paradise Valley and I notice my air conditioning is starting to blow warm air. So I immediately check all my gauges. Sure enough my temp gauge went into the red zone very quickly. I was able to pull into a parking garage at Scottsdale Fashion Mall to park my truck for a few hours as I went shopping. When I came back to my truck a few hours later It had cooled down enough for me to open up the radiator cap. At which time I discovered my radiator to be absolutely bone dry of any and all water or coolant. Wow!! Wow!! Not again with these clowns. And although I can't prove it there was no doubt in my mind that Serious Fleet and Automotive was behind this sabotage once again. So I called Brad with Serious Fleet and informed him of the situation. Brad assured me that they had security cameras that film each of the bays and that they would be able to review the cameras and come to a definite determination. Content with that I waited for a response from Brad. Which I received 24 hours later. Not good news. Guess what... The camera that was focused on my truck at that particular moment in time wasn't working. Oh no! There goes my proof these guys damaged my radiator. So I am now fighting back by writing this review along with a blog on my website. I am even going to go as far as creating a website to notify the immediate local public about this business and my experience with them. My radiator is now damaged some how. Every day I have to add a quarter gallon of water to the radiator. Never had to do this prior to taking my vehicle to Serious. I would absolutely positively advise you strongly to choose another mechanics shop to service your vehicle. These people are gangsters.
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