Brenda is amazing!!! I'd give her a 5 star every time. She shows up early and really goes above and beyond what she's asked to do. I've been with her for a long time now and won't be changing anytime soon.
On the other hand... haha see what I did there? Handy itself as an organization isn't the best. The app is purposely designed to make it difficult to change and cancel your committed cycle. The people via email aren't always helpful and different people get back to me everytime. On the phone it's worse because of the wait time.
I've had last minute switch of professionals and it's inside the 24 hour window so cancelling will charge me. One time they sent me someone who took 2 hours to do 1 bathroom and the stairs. Another time the cleaner came with no cleaning supplies... NO... Basically I'm only still with them because of Brenda.