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| - I am so sad to be leaving this review after coming to Mary Coyle's for MANY years (since I was a child). For YEARS, Mary Coyle's has been my FAVORITE ice cream spot (not just in Phoenix, but in the COUNTRY), yet all of that changed today. I go back to when they were on 1335 W Thomas Rd: Mom & I came through FAITHFULLY. Then they moved to 5521 North 7th Avenue: I followed em there (along w/ mom).. Then they closed shop.. Then they came back, this time at 5823 N 7th St: Once again, I came back to support them... Birthdays, special occasions, ice cream cravings: You name it, i'd come to Mary Coyle's for my ice cream "fix", & I would recommend COUNTLESS friends/family members to do the same whenever they came to town... Alex was great... Peter was great, as was the most recent guy I most recently interacted with at the shop (his name escapes me)... Now they have these snobby little girls running the place & it's just terrible. Why??? Not because they're girls, nor because the ice cream is bad, but because there's a TOTAL lack of customer service & they have these rude/condescending attitudes (neither of which any customer deserves, especially when the customer has been supporting Mary Coyle's practically since DAY ONE). There were no smiles or "hellos" when I walked in the door (which was definitely a change compared to all of my previous visits), they lacked focus (I had to tell them TWICE that my order was for here & not "to go") & all of this (combined with the continued lack of customer service that i'll outline below) completely kills the experience that i've come to look forward to for so many years now.
For YEARS I would order the same thing: A Chocolate Super 32oz Milkshake with a scoop of chocolate ice cream on top, no whipped cream/cherry, & I would have them mix in a couple tablespoons of peanut butter (which they had READILY AVAILABLE in the back)... No big deal, right??? Alex did it... Peter did it... This last guy did it... It was DELICIOUS every time & it ALWAYS hit the spot... This week has been EXTREMELY stressful & I was ready for a "fix" (ice cream is literally my version of an alcoholic beverage, & this treat is definitely one that I get in moderation/once in a while)... In the end, I came in today only to have these little girls take my money & literally stand there ARGUING with me about my order, refusing to make my 32oz shake the way I have ALWAYS ordered it (insisting that they would use Chocolate Peanut Butter Ice Cream instead [while at the same time confirming that they DO have peanut butter in the back])... But I didn't want my shake made with chocolate peanut butter ICE CREAM: I just wanted a Super 32oz Chocolate Shake made with CHOCOLATE Ice Cream & a couple tablespoons of peanut butter mixed in, which is how I have always ordered it for YEARS now (with NO PROBLEM)... Why is this such a big deal??? Moreso, why argue with a LIFELONG customer over something so stupid??? Why not just make the milkshake the way that the customer has ALWAYS ordered it, instead of taking his/her money then standing there arguing with them over something as stupid as ICE CREAM (all because you claim you don't want to get "in trouble"?)... Get "in trouble" over tossing a couple tablespoons of peanut butter into a Chocolate Milkshake? SERIOUSLY??? Just ridiculous... By the time the girl who was going to be making my shake finished arguing with me & throwing her weight around (all 50lbs of it), I just took my receipt up to the other girl, got my money back & left (while advising her that this would be my last visit).
I can't tell you how disappointing it is to know that i've come to Mary Coyle's since before either of these little girls was even born, yet now i'm subjected to the total lack of customer service that I faced today. I guess if you're ok with stuff "plain jane" without any "hellos"/smiles/mix-ins, you'll be fine here... But that's not what i've come to expect over the YEARS at Mary Coyle's, & at the end of the day there's far too many ice cream options around town who have NO problems making a milkshake exactly as the customer orders it. Never thought it would come to this, but at this point i'm done with Mary Coyle's until they get some new people who will just do their job & focus on the CUSTOMER (& If these little girls would TRULY get "in trouble" over something as silly as making a milkshake using ingredients that they already have READILY AVAILABLE in the shop, then at that point i'd say it's clearly a problem with OWNERSHIP/management & the entire place needs to just shut down again [for good this time])... As stated, i'm done with this place until I see some new faces in there (& if they act the same way these little girls acted today, i'm done for GOOD).. I don't care how good your ice cream is: No LIFELONG customer deserves to be treated the way I was treated today (especially not by some SNOBBY little girls). Just disgusting, & such a let down after so many years of good memories :(
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