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| - DO NOT GO WITH CENTURYLINK!!!!!!!! HORRIBLE CUSTOMER SERVICE BY A CALL CENTER MANAGER. IDAHO FALLS LOCATION, JAIME G.
Moving to a different state and we were ready to sign with Cox Communications because they were recommended for our new area, but the agent told my husband that he would pull a hard hit on our credit, in order to sign us up. Since we were previous customers with both Century Link and Direct TV, we decided to give them a call and see if they can offer us a better deal for our new area and not have to pull our credit since we were past customers. We also needed our install as soon as possible.
Really frustrated because the person that helped us on the phone was very helpful and courteous and so I trusted him, and now I feel like I was conned. He offered me a direct tv and century link bundle package. Mind you this whole conversation was on speaker phone and my nephew heard the entire conversation and was taking down notes. So impossible that we both heard wrong.
1. He said that the direct tv install would be done asap. And the century link install would be done Tuesday of the following week. I called on a Friday.
2. After deliberating the difference packages, we decided to push through and reapply to these 2 companies. BUT here were the snags. He apparently also need to pull my credit. At this point I just assumed all companies do this so I obliged.
3. After my credit was pull, he said the earliest install date for Direct TV was 2 week out!!! I felt trapped at this point since he already pulled my credit. I just shrugged it off since at least century link was going to be installed sooner.
Fast forward a week later, today is Tuesday, I cleared my entire afternoon for the install; I get an automated voicemail from Century link that the install was scheduled for tomorrow! See attached photo of the voicemail transcript.
I immediately called century link to confirm why the schedule was changed and the agent tells me that my install is actually for Thursday! The agent was also pretty snappy with me. So I asked for a manager, mainly to see if he can do anything to rectify or at least appease my frustration. After 5 minutes, the manager gets on the phone, sounded like he was eating, and was the same, dismissive of the situation, apologized for the miscommunication but said he can't get us a sooner date for install and encouraged me to just go with a different company. His name was Jaime G. from Idaho Falls.
He didn't even offer to rectify the situation or didn't even see what he can do so this doesn't happen to another customer. It felt like this company just wants to snag you into signing up, then once you've done that, they don't care about good customer service or retention!! At least that specific manager was quick to offer for us to go with a different provider. My business did not feel valued at all.
At this short of a notice, I have no choice but to stay with Century link because I put down a $75 deposit and I doubt I'll be able to find another company that can install sooner.
If you want a company with good customer service, that will take care of you after you signed up -DO NOT GO WITH CENTURY LINK!!! You will be extremely disappointed and will feel stuck like I am.
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