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| - On Friday, February 26th, 2016 my primary healthcare practitioner called in an extension to my prescription. On Saturday, February 27th, I arrived at Walgreens at 3:00 PM, and was told the script had never been called in.
I called my doctor, she said she would re-submit the prescription.
I arrived at the pharmacy, again, at 5:15 PM on Saturday (2/27/16). I inquired at the pharmacy counter about my prescription. At that time, the pharmacist on duty, Shital Patel, interjected herself into the conversation. While the cashier was filling the bag, she asserted that she never had received my doctor's order on Friday. She was defensive, abrasive and rude. No apology was offered that I had to make two trips to the store in the same day.
I understand that the pharmacy receives numerous "call-ins" per day. However, here, the doctor did her job. The mistake was on Walgreens. Nonetheless, the pharmacist appeared to completely lack any concern for the customer. She was, instead, patronizing and condescending.
Imagine my surprise when I arrived home to find that there were TWO bottles of antibiotics in the bag. Thus, not only had the pharmacist received both scripts, but she filled them both and charged me for both.
A re-cap: I was lied to; overcharged; and humiliated in front of other customers, not exactly the "at the corner of happy and healthy ."
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