One star for customer service and I did not even get a chance to walk into this store. I have always heard great things about REI so while strolling through the District on a Sunday evening we decided to check it out. I opened the door and there was an employee right in my face, pulling the door back. He yelled (I was shocked) "we are closed! Closed!" And pulled the door shut. I get that the employees are in a hurry to go home after a long day but there was absolutely no need for that. A simple polite "I'm sorry we just closed" would have sufficed. If that is how customers are treated walking in the door then I would hate to have to deal REI employees for anything. I will never give this location my business. I only wish that I wasn't so startled by being yelled at so that I could get the person's name.