I wanted to post an update on my review about the Suncoast Casino. Someone from their management department contacted my husband and I via telephone and followed up with a letter of apology. My husband and I were both thankful since quite frankly we weren't expecting much after the treatment we received here. The person my husband spoke with was apologetic and listened to everything my husband had to say about our not so good experience here. Not only did we receive a call back and follow-up letter but my husbands employer also received a partial refund on the room. We may give this casino another chance in the future. I can only hope that someone got with their VIP hosts and reminded them just what exactly their job entails. Guests will only return to a casino if they've had a pleasant experience.